Customer Testimonials for Empire Motors of Lansing

Read Our Reviews from Top Rated Dealer In Lansing, MI

Highlights from our reviews are shared below. All reviews can be viewed on the respective review sites.

Review Us

★

Steve B.

Mar 26, 2026

“

Great Experience working with Daniel & Wayne. I purchased a 2014 Ford F 150 and got a great deal!

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Bree R.

Mar 26, 2026

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Honestly i would find somewhere else to buy a car from empire motors is selling deathtraps. they dont care about your family being in it and they will lie to your face about it. This place has been nothing but a disaster. They sold us a car and that same day the check engine light came on took it back and had it fixed and not even a day after I got it back I had the light come back on... the manager took my phone and wrote a 5 star review without my consent and when confronted said he did it regularly and before our six month warranty ran out we took it in because of issues it was having and they sent me an email later that day telling me the warranty ran out... they also have given me a loaner car that had smoke coming from the engine going into the cabin of the car and expected me to put my child in it and when they said they would come pick me up I waited 30 mins for them before I called them to ask where they where and they said oh im not coming I got busy so figure it out. If I could give zero stars I would

★

Edward F. J.

Mar 24, 2026

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i had a great experience working with Daniel and the finance team. fast process, and friendly service. i love my new ride!

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John D.

Mar 23, 2026

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Tom is the man he got me taken care of with no problems in and out highly recommended empire to anyone looking for a reliable dealership

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Jay

Mar 20, 2026

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Everyone was amazing will was some optimistic will definitely come back and send more people

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Brittany G.

Mar 19, 2026

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Just bought a 2017 GMC ACADIA, service was amazing and Iris helped me out in a polite and friendly way. If you need help with getting a car with good deals ask for Iris😁

★

Katie L.

Mar 19, 2026

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Had a really great experience here! The whole process was super easy and not stressful at all. RJ was awesome. Very chill, helpful, and not pushy. He made everything simple and helped me find exactly what I wanted.

★

Julia S.

Mar 19, 2026

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I had an amazing experience at this dealership from start to finish. The entire process was smooth, transparent, and actually enjoyable, something I never thought I’d say about buying a car. A huge shoutout to RJ, who was hands down the best salesperson I’ve ever worked with. He was knowledgeable, patient, and never once made me feel pressured. He really took the time to understand what I was looking for and helped me find the perfect vehicle within my budget. RJ made sure all my questions were answered, explained everything clearly, and went above and beyond to make the whole experience stress-free. You can tell he genuinely cares about the customers and wants them to leave happy. If you’re looking for a car, I highly recommend coming here and asking for RJ—you won’t be disappointed!

★

Jacob

Mar 18, 2026

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Thom, Will, and Gabe were all super awesome and worked with me to get a great deal on a car! Helped take away a lot of the hassle from the process and got me in and out fast!

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Joe R.

Mar 17, 2026

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They were very nice people all of them very helpful from the sales team right down to the paperwork all went really smooth and they work with you well. Very honest and straight forward!

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William R.

Mar 16, 2026

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Great place to check out some very competitively priced cars. My sales guy Gabe did a great job helping me shopped the competition to make sure I was getting a great deal. Thank you Gabe!

★

Ken S.

Mar 14, 2026

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Worked with us, friendly staff that's down to earth, they have a huge inventory

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Wan D.

Mar 12, 2026

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Good service.

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Mickie

Feb 28, 2026

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Sebastian and Paul Really helped us out, they made sure we was good and taken care of. Good dealers!!!!

★

Boss L.

Feb 25, 2026

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Looking for a reliable car stop by here. The lot guys are awesome in helping you find your perfect car. Look for Sebastin and Paul they are best and very patient.

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Nyraya H.

Feb 17, 2026

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Manny was great! 10/10 recommend I will ALWAYS go to him.i went in with zero knowledge and he explained everything to got me walking out with a car same day! If you go to empire motors ask for manny!

★

Dawson W.

Feb 10, 2026

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Tom is a amazing guy he went out of this world to help me and make sure everything went as planned. Absolutely would recommend.

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Joseph S.

Feb 6, 2026

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Great place! Definitely recommend giving them a chance when you're ready to purchase a vehicle.

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Justin A.

Feb 3, 2026

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We dove from grayling michigan to buy a truck from tom and he is the best sells men we ever delt with and we bin looking for the last 2 months and and he treeted us like family and very helpful and made sher we are happy we will come back to see Tom again to buy are next car or truck and if you buy from him see Tom and he will make your day on you perches

★

Jane R.

Jan 31, 2026

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It's been a year now since I purchased my 2017 Ford Escape and I've had no issues. My credit score has went up over 100 points as well! If your looking for a car make sure your first stop is with Daniel @ Empire Motors of Lansing!

★

Keith B.

Jan 31, 2026

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Service was great car was ready do go when I came in to pick it up. Wayne and Daniel are great people to work with and not pushy on just making a sale. They want to make sure you are happy with your purchase.

★

Fender F.

Jan 31, 2026

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Large selection and variety of nice used cars, easily the largest inventory around. I stopped in and worked with Dan and his team everyone was friendly and welcoming!

★

Savannah F.

Jan 10, 2026

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Kelly is the best and helped me get a car I didn’t even know I wanted till I got it. She went above and beyond helping me and all the staff was super helpful & friendly.

★

Christi P.

Jan 10, 2026

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Kelly is amazing! I recommended my daughter come to her for a car & she took the best care of her!

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L C.

Dec 9, 2025

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I just purchased a car from Empire Motors on S Pennsylvania. Manny was absolutely amazing!! He went way above and beyond any expectations I had. He looked at our individual circumstances and made solid recommendations. What we didn't like, he fixed. I would definitely buy from them again and I will be referring others. UPDATE: The car has given us nothing but problems, from one thing to the next. This car was for my granddaughter, so it turned into a very disappointing experience. My son-in-law just purchased a GMC Yukon from them as well and it is giving him problems as well. Buyer beware!!

★

Kyle R.

Dec 4, 2025

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We set up a time to test drive a GMC Sierra. When we got here we worked with Dan. The buying process was straightforward and painless and the truck was exactly as it was represented online. I would recommend this dealership tp my friends and family

★

Fadi H.

Dec 2, 2025

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My experience was the best. Kelly, RJ and Ali was amazing. They sold me a Glorious car. I will be back!!!

★

Morgan C.

Nov 18, 2025

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Daniel great experience!

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Shay T.

Nov 14, 2025

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Great prices, great service, quick answers and they make you feel like family. What more could you ask for? Thanks Ali for making it happen!!

★

Laura B.

Nov 12, 2025

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Kelly was fantastic! She was so helpful throughout the entire process and we got to leave out in our new beautiful 09 Dodge Grand caravan!

★★★★★

202 Testimonials

Disclosure

The reviews displayed may or may not be a complete set. Reviews may be removed if they:

i. Are abusive. An abusive review or comment is one that makes personal attacks, threatens, or harasses others, or uses profanity.

ii. Violate privacy. Reviews that mention specific names of individuals or personal information in a manner that is inappropriate and/or unrelated to the performance of the service rendered are subject to removal.

iii. Are not from a current customer.

iv. Contain material falsehoods.

v. Are deemed inappropriate.

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Bennett - Mercedes Benz Convertible

The car buying experience I had at Empire Motors of Lansing was by far the #1 car buying experience I have had, bar none.

Jenai - Great vehicle! Great Price! Happy Customer!

"Thank you for the purchase of the vehicle, I am truly enjoying it and we have served over 200 meals to the homeless in the last two months because of this vehicle. God bless."

Empire Motors of Lansing - All Pre-owned Cars, Trucks and SUV's

At Empire Motors of Lansing we are proud of the quality used vehicles we sell and our dedication to serve the needs of our customers. This is reflected in the amount of repeat business we receive. Whether this is your first purchase with us or one of many, you can count on our dedicated sales staff to make it the best buying experience possible.ALL ROADS ARE LEADING TO EMPIRE MOTORS OF LANSING!

Jessica - 2021 Customer Service

It was great!

Trina - 2021 Customer Service

"The people here at Empire Motors have been amazingly helpful. They take the pressure and intimidation out of buying a car. I love Empire Motors of Lansing."

Mary - Facebook Raffle Winner

"Empire Motors of Lansing has blessed me by having these wonderful raffle drawings! My family has purchased vehicles from Empire Motors of Lansing, and my husband and I plan on purchasing our next vehicle here at Empire Motors of Lansing!"

Phil - 2013 Dodge Charger

They have a very large selection of cars, especially sports cars. Buying a car from them was easy, they got me approve within a hour. The finance manager will find you a bank guaranteed. I recommend Empire Motors of Lansing to everyone.

Liz - 2011 GMC Yukon

"We had the best experience here and the staff is super nice! We found my dream vehicle a 2011 GMC Yukon all black!!!!! If you're looking for a vehicle please check them out."